NEWQUAY ZOO ACCESS STATEMENT
Newquay Zoo Environmental Park is a leading family visitor attraction in Cornwall. We are committed to and are proactive in the field of Access for All. We believe that by creating an environment free from barriers and obstacles, we can ensure our facilities, services and the environment are fully accessible to all. We want everyone to enjoy the Zoo and endeavour to make everything accessible, visible and easy for you.
Mobility Access
The Zoo is based in a 10 acre natural Environmental Park and is around 80% wheelchair and pushchair friendly. The terrain is mainly level and a majority of the paths are tarmac with a concrete floor in the village farm. Please note there are doors to our Tropical House which have to be kept closed due to free flying birds. Both doors do open though to give enough room for wheelchair users.
Areas which currently do not have ramps or access for wheelchair uses are:
- The Hospital does not have a ramped entrance at present.
- The upstairs viewing gallery in the Tropical House is not accessible to wheelchair users but 80% of the animals can be viewed from ground level.
- The Owl enclosures are not accessible by wheelchairs due to a large railway sleeper staircase which has been put in place due to the steep incline.
- The Oriental Garden has been refurbished and now includes a wheelchair viewing platform so you can see across the Otter enclosure and into the new Hornbill Aviary.
There is plenty of seating throughout the zoo.
Parking
There are disabled spaces close to the main entrance. Please note it is a council owned car park.
Wheelchairs
We are pleased to be able to offer the free use of two wheelchairs. We ask that you phone and book in advance to ensure there is one available.
Assistance Dogs
Registered Disability Support Dogs, Registered Hearing Dogs for Deaf People, Registered Guide Dogs for the Blind, Registered Disability Assistance Dogs, Registered Medical Assistance Dogs and Registered Seizure Alert Dogs are welcome when accompanied by and under the control of their owners.
To ensure the safety and welfare of the public, staff and animals on the premises the Support Dogs must wear their respective Identifying Jackets and their Environmental Health and Identification Cards must be carried and shown if required.
The wearing of Identifying Jackets and the carrying of the Environmental Health and Identification Cards form part of the regulations for all Registered and Trained Support Dogs in the United Kingdom. If you have any queries regarding this policy please contact Assistance Dogs (UK).
Front of House staff
Our reception staff will be very happy to help you in anyway that they can, so please ask them on arrival for any required assistance.
Literature
At present the literature is only available as standard printed leaflets. If you would like A3 photocopied version please call or ask staff in the main office on 01637 873342.
Reduced Admission Price
We offer reduced admission for visitors who are registered disabled and their carers. Please see the 'Admission Price' page for details.
Toilet Facilities
Visitor toilet facilities are provided near the entrance and near the children's play area. These are clearly marked on the map in the souvenir guide and on the map signs throughout the zoo. They all have disabled toilet facilities.
The Café Lemur Restaurant and food outlets
The Café Restaurant offers an extensive and varied choice of food. However, if you have specific special dietary needs we would be delighted to try and meet them. Please telephone the Zoo on 01637 873342 prior to your visit to discuss your requirements. All food outlets are accessible to wheelchairs users.
Blind and visually impaired visitors
Special tours by prior arrangement are available for blind and visually impaired visitors. Please pre-book on 01637 873342.
Special needs education
We can provide an unforgettable stimulating experience for special needs groups.
Experienced teaching staff can liaise with group leaders to arrange suitable input for your visit. Please telephone 01637 873342 for further details.
Transport
In Newquay there is a mini road train called the Surf Train which runs throughout the summer season and picks up from key points around Newquay. Stopping at the entrance to the zoo. The zoo is relatively close to both bus and train stations from which taxis are available.
For further information please call 01637 873342 or email us on info@newquayzoo.org.uk
