Please take a moment to read our Animal Experience terms and conditions.

• All experiences must be booked and paid for at least one week in advance. 
• If you cancel or change your experience within a week of it taking place you will be charged a £10 administration fee.  
• All experiences are booked on a first come first served basis. Please do not assume your experience is booked until you have received your experience pack for the date stated, or you have had confirmation by telephone, email or calendar invitation.
• Vouchers are valid for 12 months, but this means that the experience must be booked and completed before the expiration date of the voucher. They do book up quickly, so please book as far in advance as possible. We cannot be held responsible if there are no available dates.
• You will be entering working environments; from time to time things may happen beyond our control and we may need to cancel your experience at short notice. If this happens you will be contacted via email or telephone at least 24 hours before your experience is due to take place. We recommend that you check your messages and emails before your visit in case we have contacted you. Please note that in the event of a storm, it may be less than 24hrs notice that can be provided.
• Minimum age limits apply to all experiences: Penguin Experience, Red Panda Experience and Junior Keeper Experience – 7 years or over. 
• For any children under the age of 16 or anyone requiring a carer, one adult is allowed entry behind the scenes for supervising purposes only. 
• For anyone requiring a carer, please provide eligibility in the form of PIP, DLA letter or blue badge. All carers must be over the age of 12 (if accompanying an adult) or 18 (if accompanying a child), and capable of assisting the participant for the duration of the experience and zoo visit.
• Full admission price must be paid for any guests, including the supervising adult. 
• Our member only price is valid with out joint site membership only and when a member is participating in the experience. A member can buy as a gift for another member.
• A valid membership card will need to be produced on the day of the experience. If there is no valid membership, and additional £17 per person will be payable before we can facilitate the experience.
• Behind the scenes can be muddy and messy so please dress appropriately. Suitable clothing includes full length trousers and a lightweight coat in case of rain. Wellies or safety boots must be worn.
• You may be required to wear some protective clothing for your experience, this is to protect yourself and the animal.
• Newquay Zoo reserves the right to cancel your experience if you arrive more than 10 minutes late without prior agreement and unfortunately your experience cannot be rescheduled.