Membership Terms & Conditions (2024)

All benefits are subject to change and may be withdrawn at any time.

MEMBERSHIP:

  • Please refer to the terms of entry that apply to all visitors.
  • Children under the age of 16 must be accompanied by an adult over the age of 18 at all times.
  • A Joint Membership is valid for 12 months from the date of purchase, not from date of first visit and cannot be extended.
  • An off-peak pass offers unlimited free entry between 1st September and 31st March and allows free entry for a total of 7 months (in a 12 month period) from the date of purchase. For example, if you purchase your membership on 10th December, it will be valid until the 9th December the following year.
  • Digital photographs will be taken and printed on to individual Membership cards.
  • Membership cards are NOT TRANSFERABLE or refundable once purchased.
  • Any Membership found to be used fraudulently will be confiscated and not returned or refunded. We reserve the right to cancel a Membership, without refund, if a Member knowingly allows a third party to use their card.
  • When visiting us please ensure you have your Membership card with you. Only the person who is pictured and named on the front of the card can gain access to the zoo.
  • To take advantage of your Membership discounts in the shop, café and takeaway, just show your valid Membership card prior to payment. Unfortunately discounts cannot be given without production of a valid Membership.
  • The exclusive membership packs are only available with joint memberships. If a family saver membership is purchased, it includes 1 adult and 1 child pack. Additional packs can be purchased for £10 each.
  • A Membership does not constitute a full paying adult or child, therefore cannot be used in conjunction with any other offers or discounts.
  • Discounts at local hotels etc are subject to terms and conditions as stated by the hotel. Please contact them to check. Valid membership cards will need to be produced to obtain discounts.
  • Any lost, defaced or stolen cards will be cancelled and replaced at a nominal charge of £2 per card.
  • If you move house, remember to tell us. This will ensure you receive your renewal notice.
  • Free entry to other zoos – offers vary for each zoo from time to time, so please check before you visit.
  • Purchasing or renewing a Membership with a disabled concession requires any of the following documents to be shown at time of purchase in order to qualify for the concession; Disability living allowance letter, Blue badge, P.I.P payment award documentation. Regrettably we are unable to process your concession without this.
  • We reserve the right to close all or part of Newquay Zoo as necessary. We will inform you of any closures as soon as possible via our updates page, Facebook, Twitter and Instagram.
  • Memberships will not be extended due to our planned closure in January.
  • We will not tolerate physical or verbal threats towards its staff. Any Member behaving inappropriately will be denied access to, or be asked to leave Newquay Zoo immediately. In these circumstances cancellation of a Membership without refund may result.

For any enquiries, please contact 01637 873342, or email us on: [email protected]

Membership Direct Debit Terms & Conditions

  • Direct Debit is a safe, secure and easy way to pay and you are protected by the Direct Debit guarantee.
  • Our Direct Debit scheme is available with our Newquay Zoo only and joint membership option. It is not available on our off-peak pass option.
  • We will always contact you to confirm the amount and frequency of payments with the payment date when the Direct Debit is set up. If there are any changes to the amount, date or frequency of your Direct Debit, we will notify you 10 working days in advance of your account being debited.
  • If an error is made in the payment of your Direct Debit, by Wild Planet Trust or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Wild Planet Trust asks you to.
  • You can choose which Direct Debit scheme you wish to sign up for, either 1 annual payment or 10 monthly instalments.
  •  All customers paying by Direct Debit agree to an initial deposit, as shown on the membership page. This can be paid by debit or credit card when purchasing your Direct Debit online. This is non refundable.
  • Wild Planet Trust will only accept one Direct Debit mandate per family group.
  • If a payment fails, we will contact you to notify you. Failed payments may result in the membership being suspended and access to the zoo will be denied until outstanding payment has been made. Any outstanding account arrears will be payable before reinstatement of any membership scheme run by Wild Planet Trust. Any late payments are subject to a £10 administration fee, payable at the time of settling the arrears.
  • If late payments are not received within 7 days, we will cancel the membership and are unable to reinstate memberships after this time.
  • Wild Planet Trust retains the right to recover all outstanding balances.
  • Monthly Direct Debits are a full binding contract between Wild Planet Trust and the member and will automatically continue until Wild Planet Trust are notified otherwise in writing/ email.
  • Should Wild Planet Trust choose to discontinue the membership scheme the member will be notified in writing one month in advance.
  • The Management reserves the right to reject any application or withdraw without refund, for failure to comply with our membership terms and conditions.