Membership Terms & Conditions

All benefits are subject to change and may be withdrawn at any time.

ANNUAL MEMBERSHIP:

• Please refer to the terms of entry that apply to all visitors.
• Children under the age of 16 must be accompanied by an adult at all times.
• A Membership is valid for 12 months from the date of purchase, not from date of first visit and cannot be extended.
• Digital photographs will be taken and printed on to individual Membership cards.
• Membership cards are NOT TRANSFERABLE or refundable once purchased.
• Any Membership found to be used fraudulently will be confiscated and not returned or refunded. We reserve the right to cancel a Membership, without refund, if a Member knowingly allows a third party to use their card.
• When visiting us please ensure you have your Membership card with you. Only the person who is pictured and named on the front of the card can gain access to the zoo.
• To take advantage of your Membership discounts in the shop, café and takeaway, just show your valid Membership card prior to payment. Unfortunately discounts cannot be given without production of a valid Membership.
• A Membership does not constitute a full paying adult or child, therefore cannot be used in conjunction with any other offers or discounts.
• Any lost, defaced or stolen cards will be cancelled and replaced at a nominal charge of £2 per card.
• If you move house, remember to tell us. This will ensure you receive your renewal notice.
• Free entry to other zoos – offers vary for each zoo from time to time, so please check before you visit.
• Purchasing or renewing a Membership with a disabled concession requires any of the following documents to be shown at time of purchase in order to qualify for the concession; Disability living allowance letter, Blue badge, P.I.P payment award documentation. Regrettably we are unable to process your concession without this.
• We reserve the right to close all or part of Newquay Zoo as necessary. We will inform you of any closures as soon as possible via our updates page, Facebook, and Twitter.
• We will not tolerate physical or verbal threats towards its staff. Any Member behaving inappropriately will be denied access to, or be asked to leave Newquay Zoo immediately. In these circumstances cancellation of a Membership without refund may result.

OFF PEAK MEMBERSHIP:

• This membership is only valid for free entry between 1^st September and 31^st March and allows free entry for a total of 7 months (in a 12 month period) from the date of purchase. For example, if you purchase your membership on 10^th December, it will be valid until the 9^th December the following year.
• This membership is not valid for free entry from 1^st April – 31^st August.  If you visit during these months you will be required to pay standard admission price.
• Children under 16 must be accompanied by an adult over the age of 18 years old at all times.
• They cannot be extended unless the zoo is closed to visitors for extended periods of time.
• Digital photographs will be taken and printed onto each individual member’s card. Memberships are NOT TRANSFERABLE or refundable once purchased.
• Any membership found to be used fraudulently will be confiscated and not returned or refunded. We reserve the right to cancel any membership, without refund, if a member knowingly allows a third party to use their membership card.
• When visiting us please ensure you have your membership card with you. Only the person who is pictured and named on the front can gain access to the Zoo.
• This membership scheme is not included in our reciprocal visit scheme.
• To take advantage of your membership discounts in the shop and restaurants you will need to show your valid card prior to payment. Unfortunately discounts cannot be given without the production of a valid membership card. This discount is valid for the length of the membership.
• Memberships do not constitute a full paying adult or child, therefore cannot be used in conjunction with any other offers or discounts.
• Any lost, defaced or stolen cards will be cancelled and replaced at a nominal charge of £2 per card.
• If you move house, please update your details with us as soon as possible.
• We reserve the right to close all or part of the zoo as necessary. We will inform you of closures as soon as possible via our updates page on our websites.
• We will not tolerate physical/ verbal threats, intimidation or inappropriate behaviour towards our staff. Any member behaving inappropriately will be denied access, or asked to leave the zoo immediately. In these circumstances cancellation of your membership without refund may result.
• For any enquiries, please contact 01803 697500 and select the membership option, or email us on: [email protected]
• For any enquiries, please contact 01637 873342 or email us on: [email protected]