Terms of Entry

Please respect our animal’s welfare and your safety by observing the below code of conduct.

  • Please make sure you book the right time, date, number of guests and check the weather before you visit as tickets are non-transferable and non-refundable.
  • Barriers in the zoo are for your own safety and for the welfare of the animals so please do not step over any of the fences.
  • Please do not feed the animals as they all have carefully planned diets and other food may be harmful to them.
  • Please do not bang on windows at exhibits as you may scare the animals.
  • For safety reasons we do not allow barbeques, balls or balloons in the park.
  • To ensure a pleasant day for all visitors please do not use radios, scooters, rollerblades or skates whilst on-site. Heelys roller shoes must not be used as skates, but may be worn as shoes.
  • Bicycles are not allowed within the zoo. However there is a bike rack in the Council owned car park outside the zoo. Please note – Newquay Zoo is not responsible for any vehicle or belongings in the car park.
  • Permission must be obtained for all filming and photography for commercial purposes.
  • Children under 16 will not be admitted without an adult over the age of 18 and must be accompanied and supervised by an adult at all times.
  • No animals, other than fully trained Assistance Dogs, are allowed in the zoo.
  • There is no provision for left luggage.
  • There is a Council owned car park located outside the zoo. Please note that seasonal charges may apply, and Cornwall Council do enforce these charges.
  • Don’t leave valuables in your car. Neither Newquay Zoo nor Cornwall Council will accept liability for any damage to possessions.
  • Please do not leave dogs unattended in your vehicles, especially on hot days.
  • If you wish to return to your car after entering the zoo please get your hand stamped in our gift shop to regain entry for that day. If you do not have your hand stamped you could be refused entry.
  • The use of drones and other flying objects is prohibited

Day tickets

  • All day tickets must be purchased in advance online. You can purchase day tickets and an allocated time slot here.
  • You must inform our Reception team on the day should you have any pricing or ticketing issues.
  • All admission tickets are non-refundable.
  • Student concessions require a current valid Student, UNi-DAYS or NUS Card.
  • For a guest with a disability, one free carer is permitted entry free of charge and a form of ID such as a Blue Badge, PIP or DLA letter must be presented on the day of your visit.
  • We reserve the right to refuse entry.
  • We reserve the right to ask a visitor to leave the site should their behaviour be unacceptable or be putting another visitor at risk.