Zoo Updates

NZ Javans 05 21 ONB LR 2

Keep up to date with everything zoo-related here!

As a 13 acre site, there is always lots going on at Newquay Zoo. Here is where you can find out about all of the latest updates prior to your visit. Whether it be maintenance work, an exhibit closure or an animal off-show, we aim to keep you informed so that you have a great experience with us.


PHONELINES

We are currently experiencing issues with our phonelines, so please contact us on [email protected] for any urgent enquiries.

PARKING

The seasonal charges of the Cornwall Council owned carpark adjacent to Newquay Zoo are now in place. For more information, please visit: Cornwall.gov.uk


FACE COVERINGS

Due to the latest government guidance, face masks are no longer a mandatory requirement. However, we would still like to encourage visitors to wear a face covering in our indoor public spaces if you are able to do so.

To find out about all the Covid-19 safety measures that will be in place during your visit, please see our Staying Safe at the Zoo guide here.


AVIAN FLU UPDATE

Due to the growing number of Avian Flu cases in the UK, we are required by law to implement footbaths outside the following bird enclosures: Tropical House and Gems of the Jungle. All visitors will be required to use these upon entering and exiting these areas. Please wear appropriate footwear to use the footbaths. We apologise for any inconvenience caused however this is a vital measure we must take to protect our bird species.


TICKETING AND ENTRY

Visitors are strongly advised to book online to secure choice of date and best price. Online prices are not available at the tills. Members don’t need to pre book but we advise booking in advance for school holidays, Bank Holidays and any other days we may be busy in order to secure your desired date.

If you have a complimentary ticket, existing pre-paid ticket or if you would like to book your free zoo visit from one of our reciprocal zoos, please call 01637 873342 to book your visit as we cannot process these bookings online.

Please make sure you book the right date, number of guests and check the weather before you book as bookings are both non-refundable and non-transferable.


WHICH EXHIBITS ARE CLOSED AND WHICH ANIMALS ARE OFF SHOW?

The majority of indoor and outdoor exhibits are open.

  • The Dragon Maze is currently closed

There may be times when some of our animals may not be viewable at the exact time that you visit an exhibit as we not do not ‘force’ them to be ‘on-show’. If an animal is not immediately visible, they could be resting in their off-show area or somewhere out of view in their naturalistic exhibit, so please make time to pop back later in the day – it will be worth the wait!