Mission Statement:

Newquay Zoo is an education, scientific and conservation charity dedicated to protecting our global wildlife heritage and inspiring in people a respect for animals, plants and the environment.

Aim of volunteering role:

We want our guests to have a great day out when they visit us; our Guest Experience volunteers really make a difference by being welcoming and giving our guests the opportunity to ask questions, and having some amazing fun facts up their sleeve! You will provide information on animals, plants and key exhibits and be part of the public face of the Zoo.

The objective of the volunteer role is to:

This is a wonderful opportunity to volunteer and spend time in a variety of different areas in the Zoo, chatting with our guests and inspiring them about our animals. You’ll raise awareness of conservation and environmental issues and promote projects run by the Zoo and the Whitley Wildlife Conservation Trust. You will also help to promote our talks and events, and provide extra support to our presenters at these, and be available to help our guests with questions relating to their visit, helping to provide an enjoyable and educational visit to Newquay Zoo.

Tasks:

Welcome our guests to the Zoo, helping them orientate themselves once they exit the ticket offices. Talk to our guests, impart information about the function of the Zoo as a conservation body, describe the role of species in a given ecosystem, explain the importance of those ecosystems and provide a fun and informative visitor experience. Draw attention to the unique adaptations or conservation issues for selected species. Explain the Zoo’s conservation projects. Where necessary, point out those animals that are hard to spot. Help our guests interact appropriately with our animals, for e.g. within the Tropical House. Answer visitor questions such as: “How do we get to…?” “What time is…?” “Where can I…?”

Time:

Most volunteers offer a day per week and generally start at 10:00am; finishing approximately 4:00pm (These times are slightly reduced in the winter).

Place of duty:

Around the Zoo. You’ll also provide extra support to our presenters at talks around the Zoo or interact with our guests in animal / conservation related games.

Mentors:

Informal Learning Co-ordinator / Presenters

Skills required: 

Friendly and confident, at ease speaking to guests. Flexible, enjoy learning new things. Reliability and regular attendance. We’re not looking for experts, an interest in wildlife and conservation will be developed through training and fact files. You will be kept up to date on any changes in the departments / enclosures / livestock that are relevant to the public, through catch-ups / meetings / weekly updates / G.E.V. Diary (which we ask you to help keep updated for others to read and keep updated on news). You will need a good general knowledge of the Zoo in order to direct visitors and answer questions, which will, again, be developed through training and being out and about. Many smiles for our guests!

Materials required:

Information packs and training supplied. Please wear comfortable shoes. A volunteer polo shirt and sweatshirt is provided for a small deposit as part of your induction and shared volunteer fleeces and waterproof coats are available for use on a daily basis whilst on duty.

Any health and safety requirements:

There is a lot of walking and standing involved with this role.

Please note that all volunteers for this role must be aged 18 years or over

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