Please don’t visit us if you, or a member of your household, are showing symptoms of coronavirus.
Our Tropical House which is home to the sloths, small reptiles and amphibians is closed for guest safety. We apologise for any inconvenience and will provide any updates here if we are able to safely re-open the exhibit in the future.
ticketing and entry
Due to the latest Government guidelines, we are currently unable to permit any groups of guests with more than six people into the zoo.
Please do not book tickets for a group larger than six people, unless your single household family 'bubble' or educational group has more than six people in it.
We are limiting the number of guests per day, including Annual Pass holders and anyone who has a complimentary ticket. Entry is permitted in half-hour slots through the day (this refers to your arrival time, not the length of your visit).
If you are buying new tickets or are an Annual Pass holder, you can pre-book your day tickets/time slot here.
If you have a Childminder Pass, complimentary ticket or an existing pre-paid ticket, please call 01637 873342 to book your time slot. Children under 16 will not be admitted without being accompanied by a responsible adult over the age of 18.
PLEASE NOTE: OUR PHONELINES ARE ONLY OPEN FROM 9AM to 5PM, MONDAY TO FRIDAY.
We can permit reciprocal visits from guests who are members with other select UK zoos. These members will be able to book a time slot on available dates to visit from 1pm onwards, and will need to call our Reception on 01637 873342 to book this in. We are unable to take these bookings on our online system.
Newquay Zoo is open from 10am to 5pm to 1st November.
From 2nd November, the zoo will be open from 10am to 4:30pm.
annual pass extensions
If you had a valid Annual Pass on 23rd March, it will have re-started from 29th June. This means that the time that you have left on your Annual Pass will automatically be carried over from 29th June.
We were closed for 98 days. If your Annual Pass did not expire while we are closed, then your Annual Pass will be extended for 98 days.
If your Annual Pass expired over the duration of us being closed, then it will be extended for the amount of days from 23rd March that your Pass was valid until; for example, if your Pass expired on 19th April, you will have the days from 23rd March to 19th April added on to your Pass from 29th June.
Our Tropical House which is home to the sloths, small reptiles and amphibians remains closed for now for your safety.
The following measures are in place to ensure your safety:
- Protective screening at contact points. This includes the admission desks, reception, food outlets and shop
- Card payments are preferred
- Floor markings around the site including in Café lemur and the shop
- Hand sanitiser points around the zoo
- Regular cleaning will be carried out around the zoo
- Signage around the zoo to remind guests and staff of social distancing and handwashing guidelines
- Suggested one-way routes and lane markings around the site. All are fully accessible for wheelchairs
- Our Tropical House which is home to the sloths, small reptiles and amphibians remains closed for now for your safety.
- Our meerkat outdoor play area and Tarzan Trail are open with safety measures in place
- No feeding times or keepers talks to prevent gathering of crowds
- No face painting
- Café Lemur will only be offering a takeaway service only, and limited indoor seating is available.
Floor markings are in place to manage queueing and face coverings must be worn when ordering inside. Please click here for more information.
nhs test and trace
Some cubicles and sinks are closed off to support social distancing so there may be a bit of a wait. The facilities are also cleaned hourly.
Please be respectful of others whilst using and waiting for use of the facilities.
We have First Aiders on site to be there in case anyone needs them. Please be assured that their safety whilst carrying out this vital service has been thoroughly thought through and planned.
They have all received extra training in how to deliver First Aid but maintain social distancing. When and where it is possible to do so, they will provide advice/instruction to the injured person or a member of their household to assist. Where that is not possible, they will have the appropriate PPE and will keep the time with the injured person to an absolute minimum.
We are very sorry, but all animal experiences are currently suspended. Booking will resume when Government guidelines allow. If you have a voucher for an experience, we will contact you when we are able to resume them.
We would like to thank everyone for their ongoing support and understanding over the past few months.
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