Newquay Zoo is a leading family visitor attraction in Cornwall and committed to 'Access for All'.
We believe that by creating an environment free from barriers and obstacles, we can ensure that our facilities and services are fully accessible.
Newquay Zoo is a beautiful and picturesque place built into 13 acres of sub-tropical gardens, and is considered reasonably wheelchair and pushchair friendly. We have accessible routes, however not all paths are easy to manage in a manual wheelchair.
There are disabled car parking spaces in the Council owned car park adjacent to the Zoo (please note seasonal charges apply). You must register your vehicle with Cornwall Council in order to use the disabled parking. You can do that by clicking here.
Wheelchairs and scooters
Electric scooters can be booked in advance with Independent Living Newquay on 01687 498015 or Toots on 01637 859181. Manual wheelchairs can also be booked in advance by Independent Living Newquay Ltd on 01637 498015.
Please note: You must be over 16 to hire an electric scooter.
Registered Disability Support Dogs, registered Hearing Dogs for Deaf People, registered Guide Dogs for the Blind, registered Disability Assistance Dogs, registered Medical Assistance Dogs and registered Seizure Alert Dogs are welcome when accompanied by and under the control of their owners.
To ensure the safety and welfare of the public, staff and animals on the premises, assistance dogs must wear their respective identifying jackets and their Environmental Health and Identification Cards must be carried and shown if required.
The wearing of identifying jackets and the carrying of the Environmental Health and Identification Cards form part of the regulations for all Registered and Trained Support Dogs in the United Kingdom. If you have any queries regarding this policy please contact Assistance Dogs (UK). We regret that we are unable to allow dogs into the Zoo unless fully trained.
Front of House staff
Our reception and front of house staff will be very happy to help you in any way they can, so please ask on arrival if you require any assistance.
At present our literature is only available as standard printed leaflets. If you would like an A3 photocopied version please ask any member of staff or telephone 01637 873342.
Our accessibility map highlights routes around the zoo which are suitable for wheelchairs and scooters. You can pick up our accessibility map from the front entrance on arrival or access it here.
We offer reduced admission rates for visitors with disabilities. We also offer free entry for the accompanying carer or helper if required. Please inform front of house staff on arrival and they will ask you to provide one form of ID either:
- Disability living allowance letter
- Blue badge
- Carers card
From 1st April 2019 to 31st March 2020 the prices (with donation) for visitors with disabilities will be:
- Adult: £13.60
- Child aged 3-15 years old: £10.20
- Seniors (65+) and students: £11.65
Without donation the prices are adult £12.35, child £9.35 and senior/student £10.55.
One carer is admitted free of charge with each paying disabled adult/child/senior/student ticket. These tickets cannot be purchased online.
Disabled toilets are situated next to the children's play area and also near the main entrance.There are also baby changing facilities in these areas.
Newquay Zoo are now fully regiestered with Changing Places, the accessible toilet campaign, making the zoo inclusive for all guests. The Changing Places toilet is located near the entrance of the zoo next to the front office and includes a hoist system, adult sized changing bench and space for one person with a disability and up to two carers.
For more details please download our Zoo map.
Café Lemur offers an extensive and varied choice of food. If you have special dietary needs we would be delighted to try and meet them. Please telephone the Zoo on 01637 873342 prior to your visit to discuss your requirements.
Special needs education
We can provide an unforgettable experience for special needs groups. Experienced teaching staff can liaise with group leaders to arrange suitable input for your visit. Please telephone our sister site Paignton Zoo on 01803 697500 for further details.
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