Access

Newquay Zoo is a beautiful and picturesque place built into 13 acres of sub-tropical gardens, and is considered reasonably wheelchair and pushchair friendly. We have accessible routes, however not all paths are easy to manage in a manual wheelchair.

Parking

There are disabled car parking spaces in the Council owned car park adjacent to the Zoo (please note seasonal charges apply). You must register your vehicle with Cornwall Council in order to use the disabled parking. You can do that by clicking here.

Wheelchairs and scooters

Electric scooters can be hired in advance with Independent Living Newquay on 01687 498015. Manual wheelchairs can also be hired in advance by Independent Living Newquay Ltd on 01637 498015. Additional costs apply.

Please note: You must be over 16 to hire an electric scooter.

Assistance dogs

We regret that guest's dogs or pets are not permitted in the Zoo, except for assistance dogs.

Here at Newquay Zoo we welcome assistance dogs and want to make your visit to us as enjoyable as possible. To enable this to happen, we have put together the following policy to ensure the safety of yourself, your dog, our animals and members of the public during your visit.
Registered Support Dogs are welcome when accompanied by and under the control of their owners. These dogs must be registered and trained by one of the 8 accredited members of Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF). These include:
Canine Partners - Registered Charity No: 803680
Dog A.I.D - Registered Charity No: 1098619
Dogs for Good - Registered Charity No: 1092960
Guide Dogs - Registered Charity No: 209617
Hearing Dogs for Deaf People - Registered Charity No: 293358
Medical Detection Dogs - Registered Charity No in England and Wales: 1124533
Support Dogs - Registered Charity No: 1088281
The Seeing Dogs Alliance - Registered Charity No. 1156790.
These are all member organisations associated with Assistance Dogs UK (ADUK). All ADUK dogs adhere to the highest health, behaviour/training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation. It is essential that we are able to guarantee such standards to fulfil our biosecurity regulations which is part of our Zoo Licencing requirements, and why we do not permit access to animals not registered with one of the above organisations.
We regret we are unable to allow assistance dogs on site unless fully trained.

To ensure the safety and welfare of the public, staff and animals on the premises, assistance dogs must:

- Wear their respective identifying jackets
- Carry their Environmental Health Card
- Carry their Identification Cards.

Front of House staff

Our reception and front of house staff will be very happy to help you in any way they can, so please ask on arrival if you require any assistance.

Literature

At present our literature is only available as standard printed leaflets. If you would like an A3 photocopied version please ask any member of staff or telephone 01637 873342.

accessibility map

Our accessibility map highlights routes around the zoo which are suitable for wheelchairs and scooters. You can pick up our accessibility map from the front entrance on arrival or access it here.

Reduced Admission

We offer reduced admission rates for visitors with disabilities. We also offer free entry for the accompanying carer or helper if required. Please inform front of house staff on arrival and they will ask you to provide one form of ID either:

  • Disability living allowance letter
  • Blue badge
  • Carers card

From 1st April 2019 to 31st March 2020 the prices (with donation) for visitors with disabilities will be:

  • Adult: £13.60
  • Child aged 3-15 years old: £10.20
  • Seniors (65+) and students: £11.65

Without donation the prices are adult £12.35, child £9.35 and senior/student £10.55.

One carer is admitted free of charge with each paying disabled adult/child/senior/student ticket. These tickets cannot be purchased online.

Toilet facilities

Disabled toilets are situated next to the children's play area and also near the main entrance.There are also baby changing facilities in these areas.

Newquay Zoo are now fully regiestered with Changing Places, the accessible toilet campaign, making the zoo inclusive for all guests. The Changing Places toilet is located near the entrance of the zoo next to the front office and includes a hoist system, adult sized changing bench and space for one person with a disability and up to two carers. Please note a sling is not provided.

For more details please download our Zoo map.

CAFE lemur

Café Lemur offers an extensive and varied choice of food. If you have special dietary needs we would be delighted to try and meet them. Please telephone the Zoo on 01637 873342 prior to your visit to discuss your requirements.

We also have wheelchair accessible picnic benches located outside of Cafe Lemur.

Special needs education

We can provide an unforgettable experience for special needs groups. Experienced teaching staff can liaise with group leaders to arrange suitable input for your visit. Please telephone our sister site Paignton Zoo on 01803 697500 for further details.

Quotes You have a great Zoo! My daughters had a great time! Quotes