Accessibility

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We work hard to make Newquay zoo as accessible as possible, as we want all of our guests to have a great experience with us.

Below are some of the ways that we help to make your visit to us easy and enjoyable:

General access

Newquay Zoo is a leading family visitor attraction in Cornwall and committed to ‘Access for All’. We are considered reasonably wheelchair and pushchair friendly, with the majority of routes accessible for all. Some routes have a slightly steep incline or rough path surface, therefore not all paths are easy to manage in a manual wheelchair.

Take a look at our Accessibility Map, which highlights the routes around Newquay zoo which are suitable for wheelchairs and scooters.

Accessibility maps are also available to pick up and the front entrance on arrival.


Free carer for guests with a disability

With each guest with a disability ticket, we offer free entry for the accompanying carer or helper if required. Please inform front of house staff on arrival and they will ask you to provide one form of ID either: 

  • Disability living allowance letter 
  • Blue badge
  • P.I.P award documentation

Disabled toilet facilities

These are located just inside the main entrance of Newquay Zoo and opposite the meerkats at the top end of the zoo.

We are also fully registered with Changing Places, the accessible toilet campaign. The Changing Places toilet is located near the entrance to Newquay Zoo, next to the front office and includes a hoist system, adult sized changing bench, adjustable sink, privacy screen and space for one person with a disability and up to two carers. Please note that a sling is not provided in our Changing Places facility


Parking

There are 5 disabled car parking spaces in the Council owned car park adjacent to Newquay Zoo.

Blue badge holders must pay the normal parking charges unless the vehicle is registered under the Cornwall Council exemption scheme, or the vehicle has been specially adapted for a disabled person. Find out more information through cornwall.gov.uk.


Wheelchair and scooter hire

Electric scooters and manual wheelchairs can be hired at an additional cost with Independent Living Newquay Ltd. by calling our Reception team on 01637 873342.

You can hire a manual wheelchair for £5.00 for the day or hire an electric scooter for £15.00 for the day.

(Please note, you must be 16 or over to hire an electric scooter).

Bookings for our wheelchairs and scooters can be very popular during our peak season times, so to ensure availability on your preferred day, we advise making a booking at least one week before your visit.


Assistance dogs

Here at Newquay Zoo we welcome assistance dogs and want to make your visit to us as enjoyable as possible. To enable this to happen, we have put together the following policy to ensure the safety of yourself, your dog, our animals and members of the public during your visit. 

Registered Support Dogs are welcome when accompanied by and under the control of their owners. These dogs must be registered and trained by one of the 8 accredited members of Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF). These include:  

•    Canine Partners - Registered Charity No: 803680  
•    Dog A.I.D - Registered Charity No: 1098619 
•    Dogs for Good – Registered Charity No: 1092960 
•    Guide Dogs – Registered Charity No: 209617 
•    Hearing Dogs for Deaf People – Registered Charity No: 293358 
•    Medical Detection Dogs – Registered Charity No in England and Wales: 1124533 
•    Support Dogs – Registered Charity No: 1088281 
•    The Seeing Dogs Alliance – Registered Charity No. 1156790. 
 
These are all member organisations associated with Assistance Dogs UK (ADUK). All ADUK dogs adhere to the highest health, behaviour/training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation. It is essential that we are able to guarantee such standards to fulfil our biosecurity regulations, which is part of our Zoo Licencing requirements, and why we do not permit access to animals not registered with one of the above organisations. 
We regret we are unable to allow assistance dogs on site unless fully trained.

To ensure the safety and welfare of public, staff and animals on the premises, assistance dogs must:

  • Wear their respective identifying jackets
  • Carry their Environmental Health Card
  • Carry their Identification Card.