We work hard to make Newquay Zoo as accessible as possible, as we want all of our guests to have a great experience with us.
Below are some of the ways that we help to make your visit to us easy and enjoyable:
Newquay Zoo is a leading family visitor attraction in Cornwall and committed to ‘Access for All’. We are considered reasonably wheelchair and pushchair friendly, with the majority of routes accessible for all. Some routes have a slightly steep incline or rough path surface, therefore not all paths are easy to manage in a manual wheelchair.
Free carer for guests with a disability
With each guest with a disability ticket, we offer free entry for the accompanying carer or helper if required. Please inform front of house staff on arrival and they will ask you to provide one form of ID either:
- Disability living allowance letter
- Blue badge
- P.I.P award documentation
- The Access Card
Here at Newquay Zoo, we welcome assistance dogs and want to make your visit to us as enjoyable as possible. We have put together the following information to ensure the safety of yourself, your dog, our animals and members of the public during your visit. You can download the information here.
We recommend that you read this information before you visit the zoo as you may be required to provide additional details on arrival. We will also ask you to complete and sign a declaration form before entering the zoo, which you can download here.
This information applies only to assistance dogs and is not applicable to emotional support animals. Although we recognise the valuable role that such animals can play in providing support to their owners, we do not currently allow emotional support animals access to our site.
Wheelchair and scooter hire
Electric scooters and manual wheelchairs can be hired at an additional cost with Independent Living Newquay Ltd. by calling our Reception team on 01637 873342.
You can hire a manual wheelchair for £5.00 for the day or hire an electric scooter for £15.00 for the day.
(Please note, you must be 16 or over to hire an electric scooter).
Bookings for our wheelchairs and scooters can be very popular during our peak season times, so to ensure availability on your preferred day, we advise making a booking at least one week before your visit.
Disabled toilet facilities
These are located just inside the main entrance of Newquay Zoo and opposite the meerkats at the top end of the zoo.
We are also fully registered with Changing Places, the accessible toilet campaign. The Changing Places toilet is located near the entrance to Newquay Zoo, next to the front office and includes a hoist system, adult sized changing bench, adjustable sink, privacy screen and space for one person with a disability and up to two carers. Please note that a sling is not provided in our Changing Places facility
There are 5 disabled car parking spaces in the Council owned car park adjacent to Newquay Zoo.
Blue badge holders must pay the normal parking charges unless the vehicle is registered under the Cornwall Council exemption scheme, or the vehicle has been specially adapted for a disabled person. Find out more information through cornwall.gov.uk.