FAQs

The zoo is open every day from 10am (except for Christmas Day).

Our closing times vary throughout the year, according to the season. Please see our Opening Times page for full information.

Newquay Zoo is located on Edgcumbe Avenue, just off the A3058, a short walk from Newquay town centre. 

The zoo is situated next to Waterworld leisure centre. The postcode is TR7 2NN.

Other forms of transport to the zoo include bus, train, Newquay Land Train and the Newquay Park and Ride. Find out more information here.

 

There are 820 car park spaces in the Cornwall Council owned car park adjacent to the zoo. There are seasonal charges from 1st April – 31st October which apply. Find out more information from cornwall.gov.uk.

There are designated 5 disabled bays located right next to the zoo’s main entrance. Blue badge holders must display a valid blue badge, and normal parking charges will apply unless:

  • The vehicle is registered under the Cornwall Council exemption scheme.
  • The vehicle is specially adapted for a disabled person.

Yes, electric and manual wheelchairs can be hired at an additional cost through Independent Living Newquay ltd. by calling the zoo Reception on 01637 873342 in advance of your visit. This will ensure that a scooter or wheelchair is available for your visit.

A manual wheelchair can be hired for the day at an additional cost of £5.00 and an electric scooter can be hired for the day at an additional cost of £15.00.

For more information about wheelchair and scooter hire, please see our Accessibility webpage.

Yes, and we offer exclusive booking prices for group of 10+. Please contact us on 01637 873342 to enquire further and make a booking.

Unfortunately we do not currently allow free entry for Blue Peter badge holders.

We regret that guest’s dogs or pets are not permitted in the zoo, except for registered assistance dogs.

Here at the zoo we welcome assistance dogs and want to make your visit to us as enjoyable as possible. To enable this to happen, we have put together a  policy to ensure the safety of yourself, your dog, our animals and members of the public during your visit. Full information about this policy can be viewed on our Accessibility webpage.

Bicycles, scooters and skateboards are not allowed within the zoo.

However, there is a bike rack located in the Council owned car park just outside the main entrance to the zoo.

Newquay Zoo are members of BIAZA, EAZA, and WAZA and to ensure the health and welfare of our animals we can only accept animals from other members of these organisations.

If you find an animal in distress or are no longer able to care for a pet, we suggest contacting your local RSPCA Centre.

 

Unfortunately not – we currently do not have function facilities available at the zoo.

Yes, we accept all major debit and credit cards other than American Express. There is no charge for their use.

Unfortunately we do not have a cash point available on site.

Yes, we have baby changing facilities located just inside the main entrance to the zoo and opposite the meerkats, towards the top end of the zoo.

To ensure the enjoyment of our all of guests visiting the zoo, we have implemented a smoking policy which takes into consideration the welfare, needs and preferences of both our guests and animals in the zoo.

Smoking is not permitted in outdoor queuing areas, food & drink outlets or picnic areas. We also ask for smokers to be considerate of other guests and to follow smoking restrictions shown on signs throughout the zoo. Our smoking policy also extends to include vaping and e-cigarettes.

Unfortunately not – but if you have something you would like to store then please speak to our Reception team either in advance of your visit on 01637 873342, or on arrival.

We are very grateful for the support of our amazing volunteers.

For information about volunteering here at Newquay Zoo, please see our Volunteering page.

To ensure that our animals have the most natural life possible, we do not handle the majority of our animals. You can however get closer to a lot of the animals on site, including our friendly farm animals in the Village Farm.

We also offer animal experiences with our ring-tailed lemurs, penguins, red pandas and more. See our ‘Animal Experiences’ page for full information.