When are you open?
We are open everyday from 10 a.m, except Christmas Day.
For a full list of closure times, please click below here.
How do we get there?
Newquay Zoo is located on Edgcumbe Avenue, just off the A3058, 1 mile from Newquay town centre. Please use TR7 2NN for your sat nav. There is a council owned car park adjacent to the Zoo. Please note that this car park has a seasonal parking charge.
Visitors travelling to the Zoo by bus will receive a £1 discount on the entry price on production of a valid bus ticket (not valid with any other discount or offer).
First Western services: Route 85 runs from Truro to Newquay via the Zoo. For full details on bus routes to Newquay Zoo, please see the First Kernow journey planner
For more information on how to get to us, please visit our Find Us section
Where can we park?
There is a council owned car park adjacent to the Zoo. Please note that this car park has a seasonal parking charge.
Is there disabled access?
Yes, the only areas not suitable for wheelchairs and mobility scooters are our Woodland Walk area and our Children’s play area.
We have some disabled parking spaces in the council car park, scooters and wheelchairs are available to hire from Toots mobility scooters
Full details about accessibility can be found here
What proof is accepted for a disabled concession?
We accept any of the below:
Disability living allowance letter
P.I.P payment award documentation
For more information on our disability concessions ticket, please see our accessibility page
What happens if I don't have my student card?
You are still able to get a student ticket concession if you have the NUS or UNiDAYS app that shows both your photo and expiry date.
Can I hire a mobility scooter?
Electric scooters can be booked in advance with Toots on 01637 859181. Wheelchairs can also be booked in advance by Independent Living Newquay Ltd on 01637 498015.
Please note: You must be over 16 to hire an electric scooter.
Can I bring my dog?
The following dogs are welcome when accompanied by and under the control of their owners:
- Registered Disability Support Dogs
- Registered Hearing Dogs for Deaf People
- Registered Guide Dogs for the Blind
- Registered Disability Assistance Dogs
- Registered Medical Assistance Dogs
- Registered Seizure Alert Dogs
To ensure the safety and welfare of the public, staff and animals on the premises, assistance dogs must:
- Wear their respective identifying jackets
- Carry their Environmental Health Card
- Carry their Identification Cards.
Please note that the wearing of identifying jackets and the carrying of the Environmental Health and Identification Cards form part of the regulations for all Registered and Trained Support Dogs in the United Kingdom. Any assistance/support dog that enter the zoo must be working, dogs which are trained but are not working are not permitted in the zoo.
We regret that we are unable to allow dogs into the Zoo unless fully trained. We are however happy to accommodate dogs undergoing training in the reception and gift shop area. Training is a part of the process when a dog is becoming a registered assistance/support dog. To find out more information about training and where your nearest training program is being held, please contact Assistance Dogs UK.
Can I bring my bike in?
Bicycles are not allowed in the Zoo. However, a bike rack is provided in the council car park outside.
Can I hold my party/wedding/event at the zoo?
We currently do not have function facilities available at the Zoo.
Can I hire a room for a corporate meeting?
We currently do not have function facilities available at the Zoo.
Do you take debit or credit cards?
Yes, we accept all major debit and credit cards other than American Express. There is no charge for their use.
Is there a cash point?
Yes, there is a cash point in our Café Lemur. There is a small charge for use.
Where can we eat?
Café Lemur is open all year round and offers a delicious range of homemade meals and treats. Our Lazy Lion Grill also offers a range of yummy snacks and burgers and drinks from February to October. Meerkat Munchies, our ice cream kiosk, is open throughout the spring and summer months.
We're committed to protecting wildlife so you can be sure that our food and drink is ethically and locally sourced whenever possible.
For more detailed information about our eateries, please click here https://www.newquayzoo.org.uk/plan-your-visit/food-drink
Can I bring a picnic?
Yes, we have lots of picnic benches throughout the zoo as well as an indoor picnic area.
We do ask that you please do not bring food and drink from outside into our Café Lemur.
Can I return to my car during my visit?
Yes, just get your hand stamped in the shop before you leave for re-entry.
Can I smoke?
To ensure enjoyment for our diverse range of guests visiting our zoo every year, we have taken a balanced approach with our smoking policy which considers the welfare, needs and preferences of both our guests and animals in the zoo.
Smoking is not permitted in animal viewing areas, talk areas, covered spaces or buildings, outdoor queuing areas, food & drink outlets or picnic areas. We also ask for smokers to be considerate of other visitors and to follow smoking restrictions shown on signs. If a guest is smoking in a non-smoking area, you only need to let a member of our team know and we will be happy to help resolve the issue.
Do you have lockers or storage facilities?
Unfortunately not, but if you have something you would like to store please speak to our reception team about storing it with them.
Do you have play areas?
Yes, we currently have one outdoor play area. Parents and guardians are required to supervise children in their care whilst in the play area at all times.
Can I volunteer at the zoo?
For information about volunteering here at Newquay Zoo, please see our volunteering page
Can I do my work experience at the zoo?
For information about work experience here at Newquay Zoo, please see our work experience page below: https://www.newquayzoo.org.uk/education-clubs/work-experience
Can we feed or hold the animals?
To give our animals the most natural life possible, and for their welfare, we do not handle the majority of our animals. You can however get closer to some of our friendlier animals in The Village Farm.
Animal experiences are also available for several species at the Zoo, including Penguins, Lemurs, and Macaques. You can also get close and go behind the scenes with our Keeper Experience.
To find out more information on our experiences visit https://www.newquayzoo.org.uk/support-us/animal-experiences
Can I adopt an animal?
Yes, there are 10 animals which you can adopt. For more information about adopting an animal, please see https://www.newquayzoo.org.uk/support-us/adopt-an-animal
Will you donate a prize for our charity event?
If you would like to request prize tickets for a charity event, please contact us on the below link http://www.newquayzoo.org.uk/support-us/raffle-prize-requests
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