In line with Government guidelines and the national lockdown coming into action for England, from Thursday 5th November 2020, Newquay Zoo is temporarily CLOSED.
We hope we will be able to welcome you back to Newquay Zoo soon, in the meantime please take care and stay safe.
We’re closed for now....
From Thursday 5th November 2020, Newquay Zoo will be temporarily closed until further notice.
This closure is part of the Government’s national lockdown measures for England to control the spread of coronavirus.
We appreciate that many of you may have some questions regarding this closure, and therefore we have tried to answer some of these in the Closure FAQs below.
Zoo Closure FAQs:
I have booked tickets to visit the zoo during the time you will be closed. What do I do?
If you have a booking to visit the zoo during this period then a member of our Guest Experience team will contact you over the coming days via email or phone. Please be patient with us whilst we aim to contact everyone.
I am an Annual Pass Holder, what will happen to my pass?
All Annual Passes will be extended for the length of time the zoo is closed. Passes will extend automatically from the date that we are able to safely re-open; you do not need to do anything.
Can I still book tickets to visit Newquay Zoo?
We can’t wait to welcome you back as soon as the zoo reopens, however due to the nature of the situation tickets are not currently available to pre-book. Please check back for future updates and keep an eye on our social media pages.
How can I help Newquay Zoo during the lockdown?
We really, really need your support at this extremely difficult time. There are many ways in which you can support us:
- Make a donation online to our Support Fund here
This is super easy to do and the money will go directly towards the care of our animals while we're closed.
- Donate to us via text - to donate £10, simply text NZOO to 70085
Texts will cost £10 plus one standard network message rate and come straight to us.
- Purchase an animal adoption
This is a lovely gift for any animal lover and a great way of showing your support.
- Become an Annual Pass holder
Your new Pass will start for 12 months on the date that we're safely able to re-open.
Did you know that you can shop on Amazon and donate to our charity at no extra cost to you?
Simply click here or through the box below and then shop as normal.
Both Paignton Zoo and Newquay Zoo are listed on Amazon under 'South West Environmental Parks', which is the name of our parent charity.
What will happen to the animals?
Our dedicated and passionate keepers and vets will continue to care for our animals each and every day while we're temporarily closed.
Do you have an online shop?
Unfortunately we do not have the system set up to have an online shop, but you can support us by purchasing an animal adoption or Annual Pass online.
We thank you so much for your support at this extremely difficult time.
To give Newquay Zoo more of a chance to get through this period, we will be working on a reduced team. We ask you to please bear with us while we're working hard to respond to any enquiries as quickly as possible.
We hope that we have answered your question above, but if not please email us at [email protected] and we will aim to get back to you.
Thank you for your patience and support during this difficult time. We will continue to keep you up to date with everything zoo-related, so please make sure you follow us on social media too.
We thank you so much for your loyal support and look forward to welcoming you back to the zoo as soon as we're able to safely re-open!