ticketing and entry

UPDATE: Our booking system is currently experiencing a temporary issue where not all guests are receiving a confirmation email. We are working to resolve this but please be assured that your booking reference number will be all you need to grant you entry.

We will be limiting the number of guests per day, including Annual Pass holders and anyone who has a complimentary ticket. Entry will be permitted in half-hour slots through the day (this refers to your arrival time, not the length of your visit).

If you are buying new tickets or are an Annual Pass holder, you can pre-book your day tickets/time slot here.

If you have a Childminder Pass, complimentary ticket or an existing pre-paid ticket, please call 01637 873342 to book your time slot. Children under 16 will not be admitted without being accompanied by a responsible adult over the age of 18.

PLEASE NOTE: OUR PHONELINES ARE ONLY OPEN FROM 9AM to 5PM, MONDAY TO FRIDAY.

From 20th July, we can permit reciprocal visits from guests who are members with other select UK zoos. These members will be able to book a time slot on available dates to visit from 1pm onwards, and will need to call our Reception on 01637 873342 to book this in. We are unable to take these bookings on our online system.

opening times

Newquay Zoo is open from 10am to 5pm daily.

annual pass extensions

If you had a valid Annual Pass on 23rd March, it will have re-started from 29th June. This means that the time that you have left on your Annual Pass will automatically be carried over from 29th June.

We were closed for 98 days. If your Annual Pass did not expire while we are closed, then your Annual Pass will be extended for 98 days.

If your Annual Pass expired over the duration of us being closed, then it will be extended for the amount of days from 23rd March that your Pass was valid until; for example, if your Pass expired on 19th April, you will have the days from 23rd March to 19th April added on to your Pass from 29th June.

face coverings

Guests will be required to wear a face covering if they wish to exit the zoo via our gift shop and for ordering takeaway food and drink in Cafe Lemur and Lazy Lion Grill catering outlets. Reusable face coverings will be available to buy if you do not have one with you. From Saturday 8th August, guests will also be required to wear a face covering in all of our indoor animal exhibits and toilet facilities at the zoo.

If you do not have a face covering, you will be able to leave the zoo via the main entrance. You may need to wait for a gap in the queue to exit, so please be patient if you choose this option.

Face coverings will not be required for outdoor areas of the zoo, however guests are more than welcome to wear one at all times if they wish.

You do not need to wear a face covering if you have a legitimate reason not to. This includes:

  • Young children under the age of 11
  • Not being able to put on, wear or remove a face covering because of a physical or mental illness/impairment or disability
  • If putting on, wearing or removing a face covering will cause you severe distress
  • If you are travelling with or providing assistance to someone who relies on lip reading to communicate
  • To avoid harm or injury, or the risk of harm or injury, to yourself or others.

We thank you for your understanding and cooperation with this.

safety measures

Our Tropical House which is home to the sloths, small reptiles and amphibians remains closed for now for your safety.

The following measures have been put in place to ensure your safety:

  • Protective screening at contact points. This includes the admission desks, reception, food outlets and shop
  • Card payments are preferred
  • Floor markings around the site including in Café lemur and the shop
  • Hand sanitiser points around the zoo
  • Regular cleaning will be carried out around the zoo
  • Signage around the zoo to remind guests and staff of social distancing and handwashing guidelines
  • Suggested one-way routes and lane markings around the site. All are fully accessible for wheelchairs
  • Some indoor exhibits such as the Tropical House remain closed
  • Our meerkat outdoor play area and Tarzan Trail are open with safety measures in place
  • No feeding times or keepers talks to prevent gathering of crowds
  • No face painting
  • Café Lemur will only be offering a takeaway service only. Other food outlets will be open around the zoo. Floor markings will be in place to manage queueing and face coverings must be worn when ordering inside. Please click here for more information.

nhs test and trace

In order for the zoo to remain open, we will be putting the following measures in place until further notice:

  • We are asking all guests, including Annual Pass holders to pre-book an entry time slot. This allows us to maintain safe distances between customers and to keep track of the number of people in the zoo at any one time.
  • In order to help reduce the risk of a local outbreak of coronavirus, we are taking contact details for customers, as well as recording the time you visited the zoo.
  • In line with guidance issued by the Department for Health and Social Care, we will keep your details for 21 days. We will share them with Test and Trace personnel, if asked, in the event of a fellow guest or staff member testing positive for coronavirus.
  • Data will be handled according to GDPR, security and ethical standards at every stage of the process – from its collection and storage by us to its transfer and use by NHS Test and Trace. NHS Test and Trace will handle all data according to the highest ethical and security standards and it will be used only for NHS care, management, evaluation and research.
  • If you do not want us to use your data for this purpose, please tell us by emailing [email protected].
  • For more information about NHS Test and Trace, please visit: www.gov.uk/guidance/nhs-test-and-trace-how-it-works

toilets

Some cubicles and sinks are closed to support social distancing so there may be a bit of a wait.
Please be respectful of others whilst using and waiting for use of the facilities.

first aid

We will still have First Aiders on site to be there in case anyone needs them. Please be assured that their safety whilst carrying out this vital service has been thoroughly thought through and planned.

They have all received extra training in how to deliver First Aid but maintain social distancing. When and where it is possible to do so, they will provide advice/instruction to the injured person or a member of their household to assist. Where that is not possible, they will have the appropriate PPE and will keep the time with the injured person to an absolute minimum.

Zoo map

Please take a look here to download our one-way system zoo map.

animal experiences

We are very sorry, but animal experiences are currently suspended. Booking will resume when Government guidelines allow. If you have a voucher for an experience, we will contact you when we are able to resume them.

risk assessment

Please click here to view our risk assessment.

donations

You can still support us at this time by donating to our official fundraising page here.

We would like to thank everyone for their ongoing support and understanding over the past few months.

Quotes Throughly enjoyed our visit to Newquay zoo, there was plenty to see! Quotes